Terms of Service

About these terms

These terms govern your access to and use of the BBoxML website and app. By using BBoxML, you agree to these terms.

BBoxML is operated by SXRATCH LTD trading as BBoxML, company number 17089605, at Floor 3, Programme, All Saint's St, Bristol, BS12NB.

Accounts and eligibility

You may need an account to use core product features. You must be legally able to enter into a binding agreement to use the service.

• You must provide accurate account information and keep it up to date.
• You are responsible for activity carried out through your account.
• You must keep your sign-in method secure.
• If you use BBoxML for a business, you confirm you have authority to accept these terms on that business’s behalf.

Acceptable use

You must use BBoxML responsibly and in compliance with applicable law.

• Do not use BBoxML for unlawful, infringing, deceptive, or abusive activity.
• Do not upload content you do not have the right to use.
• Do not interfere with the service, attempt to bypass limits, or reverse engineer protected parts of the platform except where law cannot exclude that right.
• Do not use the service to process content in ways that violate the rights of others.

Customer content and rights you grant us

You retain ownership of the images, annotations, classes, exports, and other content you upload to BBoxML.

You give BBoxML the limited rights needed to host, store, process, display, back up, export, and otherwise operate the service for you. Those rights end when they are no longer needed to provide the service, subject to any lawful retention obligations.

You are responsible for ensuring your content, instructions, and workflows are lawful and that you have the rights needed to upload and process that content.

BBoxML intellectual property

BBoxML, including the software, design, branding, and underlying technology, remains our intellectual property or that of our licensors.

These terms do not give you ownership of BBoxML itself. We give you a limited, non-exclusive, non-transferable right to use the service in line with your plan and these terms.

AI features and human review

AI-assisted labelling is provided as a productivity feature. Human review remains important.

• AI output may be incomplete, inaccurate, or unsuitable for your use case.
• You remain responsible for reviewing labels, exports, and model-training inputs before relying on them.
• BBoxML does not promise that AI output will be error-free or appropriate for safety-critical use.

Availability and changes

We may update, improve, suspend, or remove features from time to time. We also may change limits, credits, packaging, or pricing before a future billing period begins.

We do not promise uninterrupted or error-free service, although we aim to keep BBoxML available and reliable.

Suspension and termination

We may suspend or terminate access if we reasonably believe you have breached these terms, created security or legal risk, or failed to pay charges due.

You may stop using the service at any time. Subscription cancellation rules are described separately in the Billing & Refund Policy.

Disclaimers and liability limits

To the fullest extent permitted by law, BBoxML is provided on an as-is and as-available basis. We disclaim implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, goodwill, or data.

Nothing in these terms excludes liability that cannot lawfully be excluded or limited.

Governing law

These terms are governed by the laws of England and Wales, except where mandatory consumer law in your country of residence applies and cannot be excluded.

The courts of England and Wales will have jurisdiction unless applicable law gives you the right to bring a claim elsewhere.

Contact us

Questions about these terms can be sent to support@bboxml.com.